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Frequently Asked Questions

We try to provide as much information as possible on our website to help you order quickly and correctly, and to deal withy any queries that may arise once your order is dispatched or delivered. Our Frequently Asked Questions (FAQ's) cover the common questions we receive from customers and may be the quickest way to help you with your particular query.

A: If you have forgotten your login password, simply click the 'Lost password' button on the login page. You'll be asked to enter the email address of your registered email account, where a new password will be sent. Use this new password to login to your account on the timelessfinewatches.com website. For security reasons, we strongly recommend changing the new password immediately (go to 'My Account' after you've logged in).
A: Firstly log in to the website, then go to 'My Account' at the top of the page. From here you'll be able to update your personal details such as name, address, email and password.
A: To view your previous orders, please log in using your email address and password, go to 'My Account' using the link at the top of the page. All of your previous orders can be viewed on this page.
A: Register a new account and select reseller account.
and someone will contact you within 48 hrs to verify your business information and  we can access your account as soon as your account is approved by our management.
There is a min limit of $5000 per order to get a wholesale prices.
We are allowed to refuse your application without any notice.
A: Please contact our dedicated support team, and we'll do our best to help. Item could be available and in stock and by mistake the admin didn't make attention for our online inventory.
A: We offer free Domestic Priority mail shipping .
Shipping fees may apply on Express mail and next day delivery
A: Unfortunately, this option is not available as we have more than one warehouse.   .
A: Please email us with the details of any new delivery instructions as soon as possible so that the order can be updated. Once dispatched, we cannot change any delivery instructions.
A: If you need to change anything on your order after submitting the payment, please email us with the order number and the items you would like to change on your order as soon as possible. We will attempt to make the necessary changes although this is not always possible if the items have already been produced / dispatched.
A: All products are returnable within 14 days of purchased date as long as watch is still brand new, in box, with tags and warranty. .
10% restocking fees may apply on all returns -  no exceptions.
Postage is always Buyers responsibility
Used Items and not in original packing will not be accepted
A: Mistake can always happened, and please accept our apologize
Please contact us immediately and will email you a return shipping label to return the item and will ship you the correct item in additional to a small gift from the management.
A: Easy and simple rewards to encourage our customers to come back again.
Every 100 rewards points = $10, you can always redeem your points rewards on your checkout
A: We can easily resize your watch if you are sure about your size and knows exactly how many link need to be removed.
BUT IN THAT CASE YOU THE 14 DAYS RETURN POLICY WILL NOT APPLY ON YOUR ITEM
A: WE OFFER FREE SHIPPING TO ALL DOMESTIC DELIVERY.
All domestic orders are shipped USPS Priority, in addition we also offer Fedex 2nd Day and Fedex Overnight.
All international shipments are shipped via USPS. We are known for our excellent shipping service, and will stride to get your package delivered in the soonest way possible.  
A: We do not cover any loss or damage for any package during delivery.
Signature are required on all our packages. so not easy to get lost or you receive it or it come back to us.
If your Mail man couldn't deliver it to your house for any reason, so please contact your local post office to reschedule your delivery.
In case of non delivered within 10 days, please contact us immediately, to check if the post office returned your package back to us for any reason.
Also Priority mail are insured for $50, so please contact your post office for more details.
A: Sometimes we are not able to issue an instant refund or partial refund, but we can issue a store credit to your online account that you can use it at any time.
Please contact us immediately and will do our best to solve any problem asap.
A: Not really, but In case of emergency please contact us via Contact us and/or Send text message to (201) 305-3065 [SMS Only]. and someone will get back to you asap.